SHIPPING & RETURNS

SHIPPING POLICY

Last Updated: December 27, 2025
Store Name: Flex Fusion Store

At Flex Fusion Store, we are committed to getting your order to you quickly and safely. Please review our shipping policy below.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

Shipping Method Estimated Delivery Time Notes

Standard Shipping 5–10 business days Affordable option for all locations

Expedited Shipping 2–5 business days Faster delivery for urgent orders

International Shipping 10–20 business days Delivery times may vary based on customs

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method.
Free shipping promotions may apply for orders over $50.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can use this number to monitor your order’s progress online.

5. Lost or Damaged Shipments

Flex Fusion Store is not responsible for packages lost or damaged during shipping.
If your order arrives damaged, please contact us within 7 days with photos of the damage so we can help resolve the issue.

6. International Shipping Notes

Customs fees, taxes, or import duties may apply depending on your country.
These fees are the responsibility of the buyer.
Delivery times may be longer due to customs processing.

7. Contact Us

If you have any questions about shipping, please contact us at:
Email: support@flexfusionstore.com

RETURN & EXCHANGE POLICY

Last Updated: December 27, 2025

Thank you for shopping with Flex Fusion Store. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return, items must be unused, undamaged, and in the original packaging with all tags and accessories included.
Custom, final sale, or personalized items are not eligible for returns unless defective.

2. How to Initiate a Return

To start a return, please email us at: support@flexfusionstore.com with your order number and reason for return.
We will provide further instructions on how to complete the return.

3. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or damaged on arrival.
We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10–14 business days, and returned to the original payment method used at checkout.
Shipping costs are non‑refundable (unless the return is due to our error).

5. Exchanges

If you’d like to exchange an item, please contact us first. Exchanges are processed as returns of the original item and separate purchase of the replacement item.

6. Defective or Damaged Items

If your item arrived defective or damaged, please contact us within 7 days with photos of the issue so we can resolve it promptly.

7. Additional Terms

We may update this Return & Refund Policy from time to time. All updates will be posted on this page.

If you have any questions about our return or refund process, please contact us at support@flexfusionstore.com