top of page

SHIPPING & RETURNS

SHIPPING POLICY

Last Updated: December 27, 2025

 

At FlexFusion, our goal is to make your beauty stand out. We ship worldwide, and every order comes with free shipping and tracking, so you can shop with confidence.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Once your order ships, you will receive a confirmation email with a tracking number.

Shipping Locations & Delivery

  • We ship globally, and all products take 2–4 weeks to arrive, depending on your location.

  • Larger bundles or special items are included in this same timeframe.

  • Tracking is always provided, so you can see your package’s journey from the moment it ships.

Shipping Costs

  • All shipping is free — no hidden fees or extra charges.

Lost Packages

  • While rare, packages can occasionally be lost in transit.

  • If your order does not arrive within the estimated timeframe, contact our customer support team. We will work with our suppliers and shipping partners to resolve the issue promptly.

​

RETURN & EXCHANGE POLICY

​Last Updated: December 27, 2025

 

At FlexFusion, your satisfaction matters to us. While we do not offer exchanges, we are committed to resolving any issues with your order fairly and quickly.

Eligibility for Returns

We accept returns only if an item arrives:

  • Damaged

  • Defective

  • Incorrect (wrong item received)

Return requests must be submitted within 14 days of delivery.
Items must be unused and in original packaging (except for inspection of the issue).

How to Request a Return

To request a return, please contact our customer support team and include:

  • Your order number

  • Photos clearly showing the issue

  • A brief description of the problem

Our team will review your request and provide next steps.

Refunds

  • Once your claim is approved, we will issue a full refund to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

No Exchanges

  • We do not offer exchanges at this time. If there is an issue with your order, we will handle it through a refund process instead.

Support

Our customer support team responds within 24–48 hours and is always here to help resolve any concerns.

bottom of page